Refund policy

Last updated 25 October 2026

Cancelling

You can cancel your subscription at any time in Account → Plan & billing → Manage billing. Cancellation stops future renewals; you keep your paid features until the end of the period you've already paid for.

Free trials

If you cancel during a free trial, you won't be charged. If you don't cancel, the subscription starts and the first payment is taken on the day the trial ends.

Refunds

• Subscription payments aren't refundable for partially used periods, except where required by law.
• If you were charged in error — for example a duplicate charge, or a renewal you'd already cancelled — contact us and we'll refund it.
• If the Service has a major failure, or doesn't work as described and we can't fix it within a reasonable time, you're entitled to a refund under the Australian Consumer Law.

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you.

How to request a refund

Use our contact form and include the email address on your account. PDFPUMA is operated by Luxclean Gold Coast Pty Ltd (ABN 93 678 752 746), Queensland, Australia.